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I initially thought DJI’s customer service was good but now I’m wondering if it all depends on which product you send in. Here’s my ongoing issue. Over a year ago, when updating my P3 Advanced controller’s software per dji’s instruction, my controller went dead. It was fully charged but suddenly froze up. Nothing. Sent it to DJI after speaking with tech and it came back working fine. Zoom ahead to late November of last year, same thing happened updating same controller using WiFi and App. Dead again. Sent it in, shows as being accepted and in system as of December 7, 2017. It has been stuck on that repair progress ever since. I have sent email after email to get an update. Same response from several DJI customer service people. “Sorry for delay. We will endorse your case to our repair team so they can provide he complete details about your progress in your case.” They say an update will be emailed to me. Nothing. Into the second month now. Anyone run into this? I bought a P4Pro in December and figured I’d keep the P3 Advanced as a back-up. If I was using it for jobs I’d be in serious trouble. Time to start trying to reach repair by phone?