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About Fotomon

  • Birthday November 16

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  1. Recently had DJI "repair" my P4 Pro. They sent me a new one. Of course this new one has a new Serial Number which doesn't match the Serial Number I registered previously to get my Certificate of Registration from the FAA. Is there an easy way to update that Serial Number online? Not finding anything. Should I simply re-register this as an new drone through the Drone Zone? Probably the case. But I wonder how do I report that I no longer own the original one? I would hate for DJI to recycle the previous drone they ended up keeping, someone buy it and then it crashes or something and they track back that registration number to ME! I know, being a little paranoid but ya never know.......
  2. It’s suppose to be on its way back. Hope to receive next week. I’ll know if it’s a completely new one or not. My registration number is written on the body. Btw. No response from the repair people on the question about the “landing modules”. Asked 3 times and no one will say.
  3. Since this topic I started popped back up, I'll share another issue I am now having with DJI Repair. This one with a P4 Pro I bought last December. A lot to love about this newer version. While in the midst of a commercial shoot though, it started having an issue with connectivity to the camera where a warning said I wasn't connecting to same. The only thing that seemed to be happening was related to my aperture control. Aperture control either didn't show up or when it did, would default to 2.8. Through the use of ISO control and shutter (while shooting stills at least) I worked around the issue till I could get the time to send this unit in. I contacted repair by phone and explained the issue and all the things I had already done (refresh the firmware, reload the DJI Go 4 app, etc.). None of what I did had helped. I was told to send both the Phantom, camera/gimbal and controller in. Because I had less than 10 flight hours on the P4Pro, had never crashed it or treated it other than with kid gloves and the Phantom was in immaculate condition, felt secure that this must be an issue internally with this Phantom and probably covered under warranty. Now, I have DJI Refresh. If I used it, $99 dollars would cover it. But why pay that when I figured it was still under warranty. When I got back the Repair Dept. report, it gave a breakdown on what they needed to replace. The main thing was the "Camera Main Board" and also the left and right Landing Modules. I assume those must be the plastic U shaped parts the unit lands on. Said the damage was due to something I had done and not DJI. Huh? They then defaulted to my Refresh Agreement rather than warranty and asked I pay the $99 rather than the close to $300 cost of repairing. I contacted them back and refuted their claim that this issue was anything I did and would like a better explanation from the repair dept. as to what damage they are referring to. Second Report sent that was to suppose to explain more, says: "NON-WARRANTY PER DATA ANALYSIS. Inconclusive FLY000 N/A 1.) No crash found in available flights. 2.) Obvious damage that impairs normal function to unit. Conclusion: Cause of issue is due to physical damage.” Again, Huh? After reviewing their warranty, I was wrong about actual coverage. The camera/Gimbal warranty is only 6 months so I am out of that. I did ask for them to please send me pics showing what damage to drone they are referring to. Specifically this landing modules that need to be replaced. They were in perfect shape when I sent the unit in. But I went ahead and paid the Refresh fee since technically I was out of warranty on the Camera/Gimbal. Waiting to hear back on what was wrong on the Landing Modules. My opinion is that some lazy repair person saw I had Refresh, had to bolster their argument that the drone was crashed somehow (why they say landing modules must be replaced) and that this internal main camera board was broken because of something I did and not from an issue with their electronic board. But like I said, those "Landing Modules" were pristine when I sent this unit in. In fact the entire unit was pristine. Never even had a hard landing. I even shipped my P4Pro back to them in the original foam housing and packed that in a larger box with further padding. I doubt I will get any pics back showing damaged landing modules. My rant here is to simply inform others and hope you don't run into such RepairDept. issues. Really worrisome that such a huge company can't take care of their customers better or at least communicate better. I just hope they will replace and send my unit back soon.
  4. Allen, Not sure why your statement came across as a "quote" from me, but to clarify, that was NOT something I said.
  5. Personally, it’s not just the business aspect. I have flown in helicopters to shoot aerials many times over the years, one of the news copter pilots is a friend of mine and my son is a Blackhawk pilot. I hope it doesn’t take a horrible disaster for things to change.
  6. A quick update regarding the question on this I sent . I did receive a response but Instead of any meaningful answer, they just referred me to my local FSDO ( Flight Service District Office ). In other words, passed the buck. Same for a question I had sent them back in January on another topic. Guess they just found that one. I’ve emailed my questions to my district office now.
  7. Saw this timely article just pop up on DroneLife. Haven't had the chance to fully read it.
  8. Whether young small business drone operators may tend to push the boundaries and say “nothing will happen to me”, those that have run a successful business for years knows that skirting the rules is a recipe for disaster. Most developers and corporations are also very risk averse and for very good reasons. Simply put, the more you have, the more you have to lose. Sooner, rather than later, the s__t will hit the fan and the FAA will be pressured to come down hard on more operators and I expect, their clients as well.
  9. Hey, worked for that guy in the real estate forum I included a link to above. Dave, Recently? Maybe I didn’t dig deep enough in this forum. Can you point me to any of those discussions? Do they mention any real world examples where fines were levied? I agree it’s going to take a serious incident and lives lost but that’s the whole point in licensed operators educating clients and other operators. I have even reached out to our local police on an uptown shoot recently. Partly concerned that where I was flying might raise some unwanted attention and interruption by them during the shoot. Last year, some idiot with a drone decided to fly at night, above a crowd at our uptown baseball stadium during a game. Came close to hitting the police helicopter. They are still searching for the person. Even with that making the news, I found them pretty clueless as to the law and FAA regulations.
  10. A long time client of mine is a major power utility company (Still imagery). In a discussion earlier this year I was speaking with their in-house UAV people who handle various power line inspections and other technical, non creative needs, I was informed they established the same ban within the last year. At least as it applies to their facilities and infrastructure.
  11. I realized I had not posted what I found out by contacting the Leidos Flight Service National Support Center. I believe their response could help others should they have the same questions I had. I have since filed several NOTAMS using the site and its worked out great. Here is their response: Thank you for contacting the Flight Service National Support Center. The issue you were having has been examined by our engineering team and they have sent the following response;. You can use anything as long as it follows the below format: A name you assign to the UOA. Example: 2330012013, MYFLYER, UOA01 Format: 8-10 alphanumerics, or 1 letter followed by 1-6 alphanumerics
  12. Though my questions and thoughts could fit in several discussion forums, particularly the Real Estate one, I decided I'd throw this out here since it also has a direct bearing on regulations, restricted airspace, etc.. An ongoing issue I have in the area I am based in (and I’m sure most licensed sUAV operators have everywhere) is trying to compete for work with unlicensed drone operators doing commercial work as well as even licensed operators not getting the proper authorization to fly in restricted air spaces. Charlotte is particularly difficult with uptown being less than 5 miles from our airport and squarely within Class B airspace. I routinely see commercial drone videos that are clearly in this airspace being used by developers on their websites and advertisements. I would be very surprised if these drone operators have applied for and received FAA authorization because I know how difficult it is to get such FAA Authorization. In February of this year, I applied for authorization to fly in our Class B Airspace for a particular commercial development assignment I knew would be coming up this summer. I was happy to receive the authorization after 90 days. I was also pleased that they even broadened the very specific area I had originally requested to include all of the Class B airspace, not just the 1/2 mile radius I originally asked for! This authorization will last until September. This opened up the option to market my ability to legally fly in this restricted area to other developers/ realtors. There are a lot of developments happening near uptown at present. As part of my effort to market my work, I plan to educate these developers that just because someone shows they can fly a drone and supply them with aerial work, they should realize their own liability if they do not follow the normal due diligence and hire both a licensed drone operator AND an operator with the proper FAA authorization if their development or property lies within restricted airspace! I am hoping, to gather any recent articles or blog posts that speaks to such liability, both financial and legal, and wondering if those on this forum can share some with me? I did find this article from last year that helps and speaks about unlicensed operators flying commercially. But it doesn’t specifically deal with operators flying illegally in restricted airspace, whether licensed or not, and the liability to their clients. I expect it could be even larger fines to both. I also decided to ask about this specific issue in my own email to UAVhelp this morning and hope they will also respond on this subject. I will share any response I get on the forum when I hear back. Any other articles you personally know of would be great to hear about. Thanks!
  13. Hi Siggi! Wilkommen! Though I have only been part of this forum for a little over a year, i find this is a great community and a great source for information. I spotted your introduction this afternoon and maybe you can share some insight on a question I have? I'm heading to Germany this September to visit my son stationed in Wiesbaden and we will be traveling around the country. This is my 3rd trip and the first not being on assignment for clients. Purely pleasure but plan on bringing my drone to shoot some stock imagery. Can you give me some pointers on how strict officials and regulations are? I plan on following the same guidelines and safety measures I would in the states but hard to find much, if any, discussions on what I will run into. I have spotted some notices on some castle websites forbidding drone operations so know there is an awareness and some issues exist. Just wondering how restrictive things are. Thanks!
  14. Thanks for giving your example. Very helpful. Does look pretty straight forward.