I can't believe it...After I posted a few complaints, and called them a bunch of times. I all of a sudden got an email showing the battery was ordered and on the way. After a few more days, A battery came to my house. It is a Powerextra clone battery. Kind of bummed. I paid 143.00 for a battery I could have ordered on Amazon for about 100.00. I don't know if I will completely trust this aftermarket battery. Guess I will keep it low for a few flights to see how it goes. I was really hoping to get an O.E.M. battery. Your website looks like you specialize in batteries, I disagree. Guarantee I