Solo gimbal

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I have installed my gimbal according to all the directions several different times now when I power on the solo the gimble light turns orange then green then flashes red. I have checked all my connections I've checked all the routing of the wires nothing is touching everything is connected correctly. I have contacted solo and I have contacted the merchant where I bought the Gumbal. We just continue to go through the same process with the same results. Everything has been updated also. Any suggestions or help would be much appreciated

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