getting Holy Stone camera to work


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On 9/25/2017 at 1:41 AM, santamonica811 said:

Update.

The problem was finally diagnosed.  The Holy Stone drones do not play nicely with Android phones.  They work well with some of them and not with others.  No correlation between age of phone, quality (ie, price), wireless speed etc and working or not working.

On the other hand; it does work well with iPhones.  In a follow-up to Holy Stone customer service (after I tested my drone with about 8 Android phones and 2 iPhones), they admitted that this is a known bug.

So, I'd highly recommend the HS drones if you have an iPhone.  But crazy to take a chance if you have an Android . . . unless you have a friend with a HS drone and can confirm in advance that your particular phone works.

I spent  6 months of going back and forth with HS Support and different forums  trying to get the camera to work on my HS700D ... I  came to realize that the Drone is not compatible with several  Android  phones... Strange enough yesterday I noticed the Drone WiFi showed up on my windows tablet. Unfortunately there is no Windows version of the Ophelia App so I came up with this idea !!!   Install Bluestacks on my windows tablet and install Ophelia  @#$@#   IT WORKED !!!  I Finally  I got video on my drone... Holy Stone needs to alert people that there is a bug in their App that stops the camera from working  on many Android Phones ...BUYER BEWARE 
Otherwise its a great little drone for the price 

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Hi Innis Bay, I find its hit and miss. Its definitely better when not near the residential homes so it appears wifi interferes? Also helps to be in airplane mode but not guaranteed.  I did try with iphone se and iphone 11 and also had same hit miss results.   As you say , great little machine for the price....

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  • 3 weeks later...
On 9/9/2017 at 4:07 PM, santamonica811 said:

Chuck,

No problem.  You'll notice that I was not whining about the Holy Stone customer service.  Merely asking for advice . . . in case someone had had an issue getting a camera to work.  Toy or professional drone--the mechanics are the same, in terms of transferring a digital image to a memory card.

(I'll point out that the customer service has been remarkably good at HS.  They sent me a second drone, gratis, with a promise to send me a 3rd one as well, if the second one cannot be made to work.)

Thanks for the link to the Burbank group.  But they're not at all what I'm looking for (ie, hobbyists).  But looks like a great resource for people trying to use drones in a professional capacity.

 

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On 9/25/2017 at 4:41 PM, santamonica811 said:

Update.

The problem was finally diagnosed.  The Holy Stone drones do not play nicely with Android phones.  They work well with some of them and not with others.  No correlation between age of phone, quality (ie, price), wireless speed etc and working or not working.

On the other hand; it does work well with iPhones.  In a follow-up to Holy Stone customer service (after I tested my drone with about 8 Android phones and 2 iPhones), they admitted that this is a known bug.

So, I'd highly recommend the HS drones if you have an iPhone.  But crazy to take a chance if you have an Android . . . unless you have a friend with a HS drone and can confirm in advance that your particular phone works.

I would love to know more, I have a similar issue with a holy stone 720. I know some people said they are cheap and what not...but mine is absolutely mint except for the issue you too faced. Camera and as card.

im really disappointed I have an iPhone and can not get the sd card to read, nor, have I been able to get it to consistently take pictures and no video.

I would love to know what you did and the platform you used to connect with the iPhone?

 

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1 hour ago, Sizzlin78 said:

I would love to know more, I have a similar issue with a holy stone 720. I know some people said they are cheap and what not...but mine is absolutely mint except for the issue you too faced. Camera and as card.

im really disappointed I have an iPhone and can not get the sd card to read, nor, have I been able to get it to consistently take pictures and no video.

I would love to know what you did and the platform you used to connect with the iPhone?

 

I have been trying to work through video freezing and video not taken issues with hollystone since i bought the drone months ago.  I have tried 3 phones. 1. an asus zenfone(android) 2. an iphone se, and 3. an iphone 11. This is a sample of video from all three phones.  On a slight tangent i realized i was only getting 720p instead of 1040p on sd card as promised on the box and hollystone is sending a replacement.  I will update if the new one is any better when and if it comes.

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  • 2 weeks later...
  • 2 weeks later...

I’m also having a problem with video and pictures not recording to my iPhone 6s. Records to the SD card, but not to the phone. I have the HS720 4K. I contacted Holy Stone and they told me to try another phone, but I only have the iPhone. They also told me to use the Ophelia Go app, which I’ve been using. The FPV works fine. I think it’s an app problem they have with the 4K model. I’m waiting to hear back from them on the problem. 

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I have received response on the problem with the Holy Stone HS720 4K as to why it doesn’t record to the phone app. As it turns out, if a SD card is inserted in the drone, it will only record to the card. The videos and pictures can be download from the card to the app, but the drone has to be turned on in order to do that. If no SD card is inserted in the drone, then it will record to the app. It sure would be nice if it recorded to both at the same time. I mentioned this to them, so hopefully they can do something about it in the future. 

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I just did my first flight with a just purchased Holy Stone HS120D drone.  I was initially perplexed that I could not get FPV on my Motorola Android phone running the "HS GPS V1" app, though could fly the drone from the controller.  Then, by chance, I tapped on the "controls" icon at the bottom of the phone app and FPV was displayed and all app controls worked.  As a new flyer, I just assumed that everything would just work as the instruction manual does not elaborate about the "control" app button but just notes "on/off" which I assumed would default to "on".  I hope that totally new flyers might be helped by my inept experience.

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  • 2 months later...

Got my new HS510-4K the other day. Having similar Android/iPhone issues as reported here. My personal phone (Galaxy S7) can see the drone in the wifi settings and can connect to it, but it shows "no connection" in the Ophelia Go app. I can connect through the app with my work phone (iPhone 8 ) and everything seems to work fine, except the "follow me" function (which is a feature I expected to use frequently). Every time I engage that feature, the drone just rotates to point (roughly) north and stays there. It never moves or rotates in relation to the phone or remote. I'm out in the middle of nowhere, at least a KM away from any buildings/structures/people (so no interference) and the app has all the pertinent permissions (location services, local network, etc). All other features (orbit, tap and fly, etc..) seem to work fine. Anyone have any thoughts on how I can;

A) get the Ophelia Go app to connect on my Galaxy S7

and/or

B) get the "follow me" function to work 

Edited by WhiteyJr
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