getting Holy Stone camera to work


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On 9/25/2017 at 1:41 AM, santamonica811 said:

Update.

The problem was finally diagnosed.  The Holy Stone drones do not play nicely with Android phones.  They work well with some of them and not with others.  No correlation between age of phone, quality (ie, price), wireless speed etc and working or not working.

On the other hand; it does work well with iPhones.  In a follow-up to Holy Stone customer service (after I tested my drone with about 8 Android phones and 2 iPhones), they admitted that this is a known bug.

So, I'd highly recommend the HS drones if you have an iPhone.  But crazy to take a chance if you have an Android . . . unless you have a friend with a HS drone and can confirm in advance that your particular phone works.

I spent  6 months of going back and forth with HS Support and different forums  trying to get the camera to work on my HS700D ... I  came to realize that the Drone is not compatible with several  Android  phones... Strange enough yesterday I noticed the Drone WiFi showed up on my windows tablet. Unfortunately there is no Windows version of the Ophelia App so I came up with this idea !!!   Install Bluestacks on my windows tablet and install Ophelia  @#$@#   IT WORKED !!!  I Finally  I got video on my drone... Holy Stone needs to alert people that there is a bug in their App that stops the camera from working  on many Android Phones ...BUYER BEWARE 
Otherwise its a great little drone for the price 

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Hi Innis Bay, I find its hit and miss. Its definitely better when not near the residential homes so it appears wifi interferes? Also helps to be in airplane mode but not guaranteed.  I did try with iphone se and iphone 11 and also had same hit miss results.   As you say , great little machine for the price....

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  • 3 weeks later...
On 9/9/2017 at 4:07 PM, santamonica811 said:

Chuck,

No problem.  You'll notice that I was not whining about the Holy Stone customer service.  Merely asking for advice . . . in case someone had had an issue getting a camera to work.  Toy or professional drone--the mechanics are the same, in terms of transferring a digital image to a memory card.

(I'll point out that the customer service has been remarkably good at HS.  They sent me a second drone, gratis, with a promise to send me a 3rd one as well, if the second one cannot be made to work.)

Thanks for the link to the Burbank group.  But they're not at all what I'm looking for (ie, hobbyists).  But looks like a great resource for people trying to use drones in a professional capacity.

 

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On 9/25/2017 at 4:41 PM, santamonica811 said:

Update.

The problem was finally diagnosed.  The Holy Stone drones do not play nicely with Android phones.  They work well with some of them and not with others.  No correlation between age of phone, quality (ie, price), wireless speed etc and working or not working.

On the other hand; it does work well with iPhones.  In a follow-up to Holy Stone customer service (after I tested my drone with about 8 Android phones and 2 iPhones), they admitted that this is a known bug.

So, I'd highly recommend the HS drones if you have an iPhone.  But crazy to take a chance if you have an Android . . . unless you have a friend with a HS drone and can confirm in advance that your particular phone works.

I would love to know more, I have a similar issue with a holy stone 720. I know some people said they are cheap and what not...but mine is absolutely mint except for the issue you too faced. Camera and as card.

im really disappointed I have an iPhone and can not get the sd card to read, nor, have I been able to get it to consistently take pictures and no video.

I would love to know what you did and the platform you used to connect with the iPhone?

 

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1 hour ago, Sizzlin78 said:

I would love to know more, I have a similar issue with a holy stone 720. I know some people said they are cheap and what not...but mine is absolutely mint except for the issue you too faced. Camera and as card.

im really disappointed I have an iPhone and can not get the sd card to read, nor, have I been able to get it to consistently take pictures and no video.

I would love to know what you did and the platform you used to connect with the iPhone?

 

I have been trying to work through video freezing and video not taken issues with hollystone since i bought the drone months ago.  I have tried 3 phones. 1. an asus zenfone(android) 2. an iphone se, and 3. an iphone 11. This is a sample of video from all three phones.  On a slight tangent i realized i was only getting 720p instead of 1040p on sd card as promised on the box and hollystone is sending a replacement.  I will update if the new one is any better when and if it comes.

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  • 2 weeks later...
  • 2 weeks later...

I’m also having a problem with video and pictures not recording to my iPhone 6s. Records to the SD card, but not to the phone. I have the HS720 4K. I contacted Holy Stone and they told me to try another phone, but I only have the iPhone. They also told me to use the Ophelia Go app, which I’ve been using. The FPV works fine. I think it’s an app problem they have with the 4K model. I’m waiting to hear back from them on the problem. 

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I have received response on the problem with the Holy Stone HS720 4K as to why it doesn’t record to the phone app. As it turns out, if a SD card is inserted in the drone, it will only record to the card. The videos and pictures can be download from the card to the app, but the drone has to be turned on in order to do that. If no SD card is inserted in the drone, then it will record to the app. It sure would be nice if it recorded to both at the same time. I mentioned this to them, so hopefully they can do something about it in the future. 

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I just did my first flight with a just purchased Holy Stone HS120D drone.  I was initially perplexed that I could not get FPV on my Motorola Android phone running the "HS GPS V1" app, though could fly the drone from the controller.  Then, by chance, I tapped on the "controls" icon at the bottom of the phone app and FPV was displayed and all app controls worked.  As a new flyer, I just assumed that everything would just work as the instruction manual does not elaborate about the "control" app button but just notes "on/off" which I assumed would default to "on".  I hope that totally new flyers might be helped by my inept experience.

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  • 2 months later...

Got my new HS510-4K the other day. Having similar Android/iPhone issues as reported here. My personal phone (Galaxy S7) can see the drone in the wifi settings and can connect to it, but it shows "no connection" in the Ophelia Go app. I can connect through the app with my work phone (iPhone 8 ) and everything seems to work fine, except the "follow me" function (which is a feature I expected to use frequently). Every time I engage that feature, the drone just rotates to point (roughly) north and stays there. It never moves or rotates in relation to the phone or remote. I'm out in the middle of nowhere, at least a KM away from any buildings/structures/people (so no interference) and the app has all the pertinent permissions (location services, local network, etc). All other features (orbit, tap and fly, etc..) seem to work fine. Anyone have any thoughts on how I can;

A) get the Ophelia Go app to connect on my Galaxy S7

and/or

B) get the "follow me" function to work 

Edited by WhiteyJr
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  • 1 month later...
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I HAVE A HS700D JUST PURCHASED AND REC'S SAT. I WAS TRYING TO TAKE VIDEOS WITH A 128GB MICRO SD CARD. DID NOT WORK. VIDEO AND PICTURES DID NOT TRANSFER TO THE CARD. SOOOO! I ACTUALLY READ THE MANUAL FOR THE CAMERA. LOL SAYS MAX SUPPORT 32GB MICRO SD CARD. WELL! BINGO. NOW I AM GETTING GREAT VIDEOS AND PICTURE TO THE CARD IN THE DRONE AND TO MY PHONE OR TABLET.

 

LARRY

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Well! as i said earlier. I just purchased the HS700D and was trying to get the camera to transfer the pics to the 128gb card. Would not do only once out of man times trying. Sooooo, I did the unthinkable. I read the manual about the camera. LOL. It said camera would only supported 32gb card. Now, working fine. beautiful videos and pics. Like always? if all else fails? Read the manual. 

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  • 2 months later...

I had this problem on my new Holy Stone HS510 drone - it wasn't recording HD video to the little TF memory card while flying it using the controller (no phone connected - so no Android compatability issues possible) - and kept on saying the TF card wasn't formated, even though it was.

I was using a flashy new 128gb memory card, so instead I pulled an old 16gb TF memory card from a dead surplus phone of mine, then reformatted all the android app junk off the 16gb memory card inside my PC, making sure it was 32 FAT formatting as this forum suggested ... result, the Holy Stone drone now records automatically to the ancient memory card, as good as gold.

Not sure if the flashy new card was too big for the drone to cope with, it wasn't 32 FAT formatted, or what, but using the small-sized old SAN-disk TF memory card with 32 FAT formatting got the HD video recording to it fine.

It's a nice cheap drone for the kids to mess around with, without worrying they'll drop it in the ocean, smash it etc.

 

 

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  • 4 weeks later...
On 12/26/2018 at 1:54 PM, Connie said:

Turn on drone, link phone to drone via WiFi. Open app, adjust settings. THEN turn on controller. Callibrate and ENJOY!!

 

Not sure this will help but I had the same issue when I first got my drone. I'm very new to this but it seems like the app only works when the drone is paired with the remote (which apparently has to be done every time you turn it on). When I try to load the app without the drone and remote paired, it spins and will not load. Once I turn the drone on, turn the remote on and pair them - the app starts working on my Android phone.

Hope it helps, I look forward to many hours of play time with my new drone 🙂

 

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  • 1 month later...

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